frequently asked questions

- HOW LONG WILL MY ORDER TAKE TO SHIP?

we are currently only shipping within the United States of America. please allow up to 4 business days for items to be processed and shipped. 

you will receive a tracking number via email once your label has printed. once your order is scanned in at our designated carrier, transit times range from 2-7 business days. this will depend on the type of shipping selected and the destination. 

once the package has left our shop, delivery is then out of our hands. if you have a missing or stolen package, please reach out to UPS with your tracking number.  

- DO YOU DELIVER?

we offer local delivery with a delivery charge of $9. this option is only if you are within city limits of Bismarck/Mandan/Lincoln, ND and Minot/Burlington, ND and are able to receive your package that day. specify where you would like your package left in the delivery instructions (front porch, mailbox, etc). 

if you do not live in the areas stated above, local delivery will not be an option at checkout. 

deliveries will be available monday - thursday from 9 am - 3 pm. no minimum order!

zipcodes serviced: 58501, 58503, 58504, 58505, 58554, 558701, 58703, 58707, 58722

for deliveries beyond our regular window, kindly reach out to us, and we will make every effort to accommodate your request. Your satisfaction is our priority, and we strive to provide flexibility and exceptional service to meet your needs.

- MY ORDER IS A GIFT, DO YOU SEND A RECEIPT WITH THE PACKAGE?

we do not! your dollar amount sent is safe and secure with you. the receipt is emailed to you after purchasing, and will not be put into the gift box.

- CAN I BUILD MY OWN BOX?

at the moment, we are only allowing businesses to build a box. please check back with us in the near future about building a box with us!

- I'M A BUSINESS. CAN I PUT MY LOGO ON THE BOX?

ABSOLUTELY! we encourage this. we just need a vectorized version of your logo to ensure high-quality printing.